Weld.com FAQ

Where is Weld.com located?

Weld.com’s corporate offices are located in Canonsburg, PA.

 

Why should I create an account?
In order to identify who you are, we suggest that you register and log in when you visit our site. This allows you to participate in our forum, post pictures and ask questions. Not to mention, if you’re shopping in the store, creating an account allows us to provide you with Order Status, history and other information that is uniquely yours.

 

How can I track my order?

You can access your order history by logging in to your account. If you checked out as a guest, you can find your tracking information in the confirmation email that was sent to you.

 

What if I didn’t get a confirmation email?

First, check your spam folder. If you didn’t get a confirmation email, you can log in to your account to see order information.

 

Will I be charged sales tax?

Sales tax for U.S. customers is charged to California shipping addresses only.

 

Will Weld.com send me SPAM?

You may request to join our email list to periodically receive notification of specials, updates, and events that may be of interest to you. Weld.com will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at any time by unsubscribing or contacting us.

 

Do you accept international orders?

Yes.

What payment methods are accepted on Weld.com?

Online payment may be securely made by Visa, MasterCard, Discover, or American Express.

 

What do I do in the event that my order is damaged?

Any damage must be reported to Weld.com within 14 days of receipt. We are here to ensure that you have the best experience possible and if something arrives damaged, we will replace it, no questions asked.

  

What do I do if my Machine is defective?

If the machine is within the manufacturer's advertised warranty period you can file a warranty claim with the manufacturer or take it to your local authorized service station for warranty repair. If you need help finding a service station near you, we can help you

 

Do you Charge for Shipping?

All orders over $100 have free shipping. If your order is less than $100 your shipping will be determined in real time at checkout depending on your location.

 

Why did my order come in several boxes?

In order to provide you with the best selection of products and quickest shipment, Weld.com drop ships directly from multiple distribution centers. If we do not have the item in stock at the center nearest you, we will drop ship direct from the manufacturer or from one of our other locations.

 

How long will it take to receive my international order?

International shipments may vary within your country and can take up to 30 days depending upon stocking, availability, customs and carriers used.

 

What is your Return Policy?

For our full return policy, visit the Return Policy Page.